Fixed Ops Roundtable
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Episodes
243 episodes
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City.Mickey has spent more than 35 years in the F&I space, and he brings a perspective t...
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9:00
How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins
What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before?In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City wi...
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8:17
How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson
In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive.👉
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5:19
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer s...
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Episode 239
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9:12
What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg
In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World...
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Episode 238
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6:19
How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah
In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts.We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting inside the parts department.
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Episode 237
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7:09
The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary
What if one change in your service process could boost customer retention by 29%?That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly h...
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Episode 236
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7:00
The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis
In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls.We’ve all heard about outbound strategies and BDC hustle—but what about the people calli...
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Episode 235
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20:46
How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin
In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships.Brett pulls back the curtain on how his team is flipping the scrip...
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Episode 234
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23:47
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright
In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solvi...
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Episode 233
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22:36
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield
In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now.We talk about why dealers are suddenly feeling the pressure on inv...
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Episode 232
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20:53
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk
In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide.We talk about something that doesn’t always get the spotlight, but q...
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Episode 231
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15:35
How to Future-Proof Your Dealership (and Yourself) with John Traver
In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable.We talk about something every dealership leader should be thinking about right now: how to futu...
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Episode 230
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21:25
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter
In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it.
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Episode 229
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17:39
Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon
In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions.We talk about...
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Episode 228
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15:09
How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia
In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com.With tariffs tightening their grip, market volatility, and OEMs playing...
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Episode 227
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22:07
Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches
Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos.In today’s episode of the Fixed Ops Roundtab...
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Episode 226
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23:47
Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester
My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country.In this episode, we dive into how Nolan and his team scaled a mobile ...
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Episode 225
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16:06
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with
What if your service department could create experiences so powerful... customers would never dream of going anywhere else?In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — bes...
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Episode 224
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18:31
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat
The used car game is shifting—and the dealers winning today are doubling down on operational excellence.In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it r...
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Episode 223
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16:38
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters
In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 202...
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Episode 222
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15:43
How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell
In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service ...
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Episode 221
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22:58
How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi
What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle?In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for ...
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Episode 220
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16:36
Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents
What if your service drive could talk back, solve problems before they happen, and never miss an appointment again?That's not science fiction — that’s Numa.In this episode of the Fixed Ops Roundtable, I sit down with the brilliant...
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Episode 219
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23:39
David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships
In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repa...
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Episode 218
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19:20