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Fixed Ops Roundtable
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Episodes
273 episodes
The AI Search Wake-Up Call Every Dealer Needs to Hear in 2026 with Brian Kramer
Your website says 60-minute oil changes. Your Google reviews say two and a half hours. And AI just chose your competitor.Brian Kramer, one of the most influential voices in automotive retail and VP at Cars Commerce, joins Sarah and Ted f...
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8:15
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Eliminating Wholesale Credit Risk: A Fixed Ops Roundtable Conversation with Dave Schell & Tully Williams
What if the biggest thing holding your wholesale operation back… isn’t sales, but cash flow?In this episode of the Fixed Ops Roundtable, we get real about one of the most frustrating (and misunderstood) challenges in fixed ops: accounts ...
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19:05
The Fixed Ops Trust Gap: How Advisor Processes Are Costing Dealers Retention with Spiro Morogiannis
If trust is the real currency of fixed ops… how are you earning it the moment a customer pulls into your drive?That’s the question that sets the tone for this episode of The Fixed Ops Roundtable, and it’s one of the most honest, practica...
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27:14
How Dealer Pay Is Reshaping Dealership Payments, Compliance, and Risk Management with Travis Siebert
What if the last interaction your customer has with your dealership is the one that decides whether they ever come back?In this episode of the Fixed Ops Roundtable, I sit down with Travis Siebert, Senior Vice President of Sales at Dealer...
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16:24
How ALLDATA Is Changing Fixed Ops Through Better Data and Workflow with Erik Zuniga
What if the biggest opportunity in Fixed Ops right now isn’t working harder… but removing the friction that’s wearing your people down?In this episode of the Fixed Ops Roundtable, I sit down with Erik Zuniga of ALLDATA Automotive Intelli...
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17:04
How Alliance Dealer Solutions Helps Dealerships Operate at Their Highest Potential with Brandon Hall
What if the biggest competitive advantage in Fixed Ops isn’t technology… but hospitality?That’s the question at the heart of this episode of the Fixed Ops Roundtable, and once you hear this conversation, you won’t look at porters, greete...
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22:29
The Myth of Fixed Costs: How Dealers Are Overpaying Without Realizing It with Steve Thompson
What if the “fixed costs” you’ve accepted for years… aren’t actually fixed at all?That’s the question that kicks off this episode, and trust me, once we pulled on that thread, the whole sweater started to unravel.In this Fixed Ops...
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18:50
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
What if the last thing your customer experiences, 'the payment' became one of your biggest competitive advantages?In this episode of the Fixed Ops Roundtable, we sit down with Randy Modos, Co-Founder and President of PayJunction, for a c...
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19:35
What High-End Hotels Know About the Service Drive That Dealers Don’t with Joel Furno
What if the fastest way to improve CSI, advisor productivity, and even used car acquisition… wasn’t another process, but a better experience?In this episode of the Fixed Ops Roundtable, I sit down with Joel Furno, Founder & CEO of Ci...
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23:28
Service Retention Study: How BG Products Helped Dealers Increase Retention by 32% with Rob Leary
What if one simple decision in your service drive could boost customer retention by nearly a third?That’s not a theory, that’s real data. And in this episode of the Fixed Ops Roundtable, I sit down with longtime friend of the show and in...
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12:29
The Warranty Money Dealers Are Leaving on the Table (And How to Get It Back) with Robert Wooden
What if one of the easiest ways to protect your dealership’s future profit is something you’re already entitled to, but probably underutilizing?In this episode, I’m joined by my co-host Sarah Vantine and industry veteran Robert Wooden fo...
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19:06
Why Fixed Ops Will Decide Who Wins in Automotive Retail in 2026 with Steve Greenfield
What happens when car prices hit record highs, consumers feel the squeeze, and dealers are forced to play a smarter game, not a harder one?In this episode of The Fixed Ops Roundtable, Sarah Vantine sits down with Steve G...
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21:02
The Hidden Risks Lurking in Today’s Dealerships (And How Smart Dealers Protect Themselves) with Paul Elliott of IOA
What if the biggest risk to your dealership isn’t what you don’t know… but what you’ve gotten used to overlooking?In this episode of the Fixed Ops Roundtable, Sarah Vantine and I sit down with our goo...
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18:42
The 3–5 Metrics That Matter Most in Fixed Ops (And Why Everything Else Is Noise) with Pete Carusone & Ed Roberts
What if the biggest opportunity in your fixed ops department isn’t working harder… but seeing clearer?In this episode of the Fixed Ops Roundtable, I’m joined by Pete Carusone, President & CEO of VisionAST, and ...
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22:36
Why Video MPIs Are Now Table Stakes in Fixed Ops with Joe Shaker of TruVideo
If you think video MPIs are “just another tool,” this episode might completely change how you see fixed ops.In this episode, I sat down with Joe Shaker of TruVideo, alongside Sarah Vantine, and what unfolded was less...
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25:35
Why Fixed Ops Velocity Is the Missing Link in Dealership Profitability with Tej Soni
What if the biggest growth opportunity in your dealership isn’t on the showroom floor… but already sitting in your service drive?In this episode of the Fixed Ops Roundtable, I’m joined by Tej Soni, CEO of FrogData, a...
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21:11
The Future of Automotive Talent Inside Northwood University with Ed Roberts and Maureen Martin
There are moments in this industry when you can almost see tomorrow walking toward you. This conversation, recorded at Northwood University’s International Auto Show and CAMS Industry Summit, is one of those moments.Ted Ings and Sarah Va...
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5:46
The Future of Fixed Ops: Technicians, Warranty, and AI with Curtis Gardner and David Reinicke
What if the most important conversations in fixed ops are the ones happening outside the service bay? In this episode, recorded at the CAMS Industry Summit at Northwood University, we sit down with two industry voices who bring fresh clarity to...
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5:44
The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand
What if the biggest threat to your dealership wasn’t the economy, the OEM, or even EV adoption… but the opportunities you’re not seeing yet?Today on the Fixed Ops Roundtable, we’re coming to you from the CAMS Industry Summit at No...
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6:48
Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett
If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off.In this episode, jo...
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6:50
Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll
What happens when you mix the next generation of automotive leaders with a campus that breathes innovation and free enterprise?You get something electric.👉 Register for the upcomi...
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5:51
Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins
What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it?That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show...
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5:31
The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness
What happens when education and industry come together to shape the future of automotive leadership?In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the peo...
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9:31
“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis
What if your customers never had to step foot in your dealership again, and still loved you for it?That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from ...
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8:50
How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv
What if you could turn every service appointment into a potential car sale… automatically?In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will ...
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7:16