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Fixed Ops Roundtable
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Episodes
295 episodes
Andrew Lee: How Alpha Drive AI Beat a Traditional BDC
Andrew Lee has spent 30 years inside the phone lines of dealership service departments, not in a tech lab. He's the Sales VP at AlphaDrive AI, a company started in 1993 by a woman calling customers back after service visits, now trusted by over...
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Tej Soni: How This AI Could Recover up to $10K a Month in Lost Service Revenue
Tej Soni has spent nearly 25 years building technology for the auto industry. As CEO of Frog Data, he's the mind behind Fixed Ops Velocity, the platform dealers can't stop talking about. Now he's back with something bigger.Your service a...
Matt Leone: How DriveCentric Connects Sales and Service to Recover Lost Profit
Matt Leone is CEO of DriveCentric, the engagement platform trusted by dealerships nationwide to run their CRM, and he's spent years watching dealers lose money in the exact same blind spot: the gap between sales and service.Most dealersh...
Robert Wooden: The Blind Spot Costing Dealers Warranty Dollars
Robert Wooden has spent 40 years inside dealerships, the last 30 building the technology and software behind them. He's the founder of Fixed Ops Intel, now in its 29th year with a singular focus: warranty uplift. No side projects, no diversific...
Misty Tippets: The #1 Reason Dealerships Buy AI and Get Nothing From It
One dealer cut their service BDC from six people to two. Same call volume. Same revenue. The only thing that changed was who was answering the phone.Misty Tippets, Senior Automotive Marketing Lead at Podium, has spent years working direc...
Erik Zuniga: Why Your Dealership Is Invisible to Today's Car Buyer
Eric Zuniga is a fixed operations strategist and industry veteran with ALLDATA, the company that has been at the center of dealership technology evolution for over 40 years. From digitizing OEM information to building the connected workf...
Gabe Schiffer: From $500K to $1M in 60 Days with Siro AI
Gabe Schiffer is the Customer Success Manager, Siro AI, the platform quietly reshaping how fixed ops teams communicate, coach, and close. Gabe works directly with dealerships and fixed ops teams to implement, optimize, and get mea...
Melissa Terrell: You're Losing Service Customers To Reviews You Haven't Read
Melissa Terrell is one of the automotive industry's leading voices on reputation management and customer intelligence. At Widewail, a platform born from within the auto industry, she works with dealerships across the country to help them system...
Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership
Kim Saylor is Senior Director of Product Marketing at CDK Global, the industry's leading dealership technology provider. With deep expertise in fixed operations and consumer behavior, Kim has spent years translating data into strategy fo...
Chase Southwick: How Northwood Students Run America's Biggest Outdoor Auto Show
Chase Southwick is the 63rd General Chair of the Northwood University International Auto Show, the largest outdoor new car auto show in the United States. A student at Northwood University, America's Automotive University, Chase oversees...
Karl Murphy: The New Mobile Service Model Dealers Are Using to Hit $750K a Year
Karl Murphy is the CEO of Spiffy, the leading mobile service operating system built specifically for automotive dealerships. With over 12 years of experience transforming how dealers deliver service outside the four walls of their shop, ...
Chris Austin: The Leak in Your P&L That Selling More Cars Won't Fix
Chris Austin is the Chief Revenue Officer of StrategicSource, a Minnesota-based outsourced purchasing organization with 25 years of deep roots in automotive retail. Having grown up inside every department of the business, from sourcing a...
Matt Leone: The CRM Lie That's Costing Dealers Millions
Matt Leone is the CEO of DriveCentric, the automotive engagement platform that has been redefining how dealerships connect with customers across every department, from sales and F&I to fixed operations. Under his leadership, DriveCen...
Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments
Ari Polakov is the co-founder of Flai, an AI communications platform built specifically for automotive dealerships. Before founding Flai, Ari spent years studying the operational gaps inside service departments, particularly the hidden r...
The AI Built Exclusively for Parts Departments Is Here with Kyle Johnson, Redline Connect
Kyle Johnson is the co-founder and CMO of Redline Connect. With over 15 years embedded exclusively in the automotive parts industry, Kyle has built and acquired multiple service businesses spanning parts delivery, outside marketing, and ...
Fixed Ops at Full Speed with Bill Demaree
Bill Demaree is the Corporate Director of Fixed Operations for Tom Wood Automotive Group, one of Indiana's most respected dealer groups spanning 13 rooftops. With decades of experience in the automotive industry, Bill has built a reputat...
How This PR Agency Builds Brands That Dominate Across Automotive with Laurie Halter
Every company you've seen dominate the automotive industry had help getting there. Laurie Halter is that help.Laurie Halter is the founder of Charisma Communications, a PR agency with over 20 years of experience helping automotive...
Why Fixed Ops Is About to Carry the Entire Dealership with Dan Shine
New vehicle sales are projected to drop. ASARs are softening. And yet, the dealers who understand what's quietly happening right now are already positioning themselves to have their most profitable year yet.Dan Shine of Automotive News j...
The University That's Quietly Reshaping the Auto Industry with Kent MacDonald
The automotive industry is facing a generational shift that most operators aren't prepared for, and the window to act is closing faster than anyone wants to admit.Kent McDonald, President of Northwood University, sits down with Ted Ings ...
The Phone Call That's Worth $1,500 to Your Dealership with Anthony Giagnacovo
Every time a car breaks down, a dealership either wins a customer for life or loses one forever. Most don't even know it's happening.Anthony Giagnacovo has run 150,000 of those moments, every single month. And in this episode he breaks d...
Inside DART: The Program Lithia's CEO Is Betting the Next 80 Years On with Diego Rojas
Automotive talent development just got a serious upgrade, and Lithia & Driveway's DART program is leading the charge.Diego Rojas, the architect behind one of the most in-demand leadership development programs in automotive ret...
From Ford Technician to 5 Dealerships: What the Industry Is Missing with Luke May
In this episode Sarah Vantine sits down with Luke May, dealer principal of White Family Dealerships (South Dakota & Wyoming), to unpack what it really takes to build a winning fixed operations culture in today's competitive automot...
The AI Search Wake-Up Call Every Dealer Needs to Hear in 2026 with Brian Kramer
Your website says 60-minute oil changes. Your Google reviews say two and a half hours. And AI just chose your competitor.Brian Kramer, one of the most influential voices in automotive retail and VP at Cars Commerce, joins Sarah and Ted f...
Eliminating Wholesale Credit Risk: A Fixed Ops Roundtable Conversation with Dave Schell & Tully Williams
What if the biggest thing holding your wholesale operation back… isn’t sales, but cash flow?In this episode of the Fixed Ops Roundtable, we get real about one of the most frustrating (and misunderstood) challenges in fixed ops: accounts ...
The Fixed Ops Trust Gap: How Advisor Processes Are Costing Dealers Retention with Spiro Morogiannis
If trust is the real currency of fixed ops… how are you earning it the moment a customer pulls into your drive?That’s the question that sets the tone for this episode of The Fixed Ops Roundtable, and it’s one of the most honest, practica...