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Fixed Ops Roundtable
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Episodes
266 episodes
How PayJunction Is Helping Dealerships Create Frictionless Payments in Fixed Ops Without Hurting CSI with Randy Modos
What if the last thing your customer experiences, 'the payment' became one of your biggest competitive advantages?In this episode of the Fixed Ops Roundtable, we sit down with Randy Modos, Co-Founder and President of PayJunction, for a c...
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19:35
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What High-End Hotels Know About the Service Drive That Dealers Don’t with Joel Furno
What if the fastest way to improve CSI, advisor productivity, and even used car acquisition… wasn’t another process, but a better experience?In this episode of the Fixed Ops Roundtable, I sit down with Joel Furno, Founder & CEO of Ci...
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23:28
Service Retention Study: How BG Products Helped Dealers Increase Retention by 32% with Rob Leary
What if one simple decision in your service drive could boost customer retention by nearly a third?That’s not a theory, that’s real data. And in this episode of the Fixed Ops Roundtable, I sit down with longtime friend of the show and in...
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12:29
The Warranty Money Dealers Are Leaving on the Table (And How to Get It Back) with Robert Wooden
What if one of the easiest ways to protect your dealership’s future profit is something you’re already entitled to, but probably underutilizing?In this episode, I’m joined by my co-host Sarah Vantine and industry veteran Robert Wooden fo...
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19:06
Why Fixed Ops Will Decide Who Wins in Automotive Retail in 2026 with Steve Greenfield
What happens when car prices hit record highs, consumers feel the squeeze, and dealers are forced to play a smarter game, not a harder one?In this episode of The Fixed Ops Roundtable, Sarah Vantine sits down with Steve G...
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21:02
The Hidden Risks Lurking in Today’s Dealerships (And How Smart Dealers Protect Themselves) with Paul Elliott of IOA
What if the biggest risk to your dealership isn’t what you don’t know… but what you’ve gotten used to overlooking?In this episode of the Fixed Ops Roundtable, Sarah Vantine and I sit down with our goo...
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18:42
The 3–5 Metrics That Matter Most in Fixed Ops (And Why Everything Else Is Noise) with Pete Carusone & Ed Roberts
What if the biggest opportunity in your fixed ops department isn’t working harder… but seeing clearer?In this episode of the Fixed Ops Roundtable, I’m joined by Pete Carusone, President & CEO of VisionAST, and ...
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22:36
Why Video MPIs Are Now Table Stakes in Fixed Ops with Joe Shaker of TruVideo
If you think video MPIs are “just another tool,” this episode might completely change how you see fixed ops.In this episode, I sat down with Joe Shaker of TruVideo, alongside Sarah Vantine, and what unfolded was less...
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25:35
Why Fixed Ops Velocity Is the Missing Link in Dealership Profitability with Tej Soni
What if the biggest growth opportunity in your dealership isn’t on the showroom floor… but already sitting in your service drive?In this episode of the Fixed Ops Roundtable, I’m joined by Tej Soni, CEO of FrogData, a...
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21:11
The Future of Automotive Talent Inside Northwood University with Ed Roberts and Maureen Martin
There are moments in this industry when you can almost see tomorrow walking toward you. This conversation, recorded at Northwood University’s International Auto Show and CAMS Industry Summit, is one of those moments.Ted Ings and Sarah Va...
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5:46
The Future of Fixed Ops: Technicians, Warranty, and AI with Curtis Gardner and David Reinicke
What if the most important conversations in fixed ops are the ones happening outside the service bay? In this episode, recorded at the CAMS Industry Summit at Northwood University, we sit down with two industry voices who bring fresh clarity to...
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5:44
The 90,000 Opportunity: What Brian Benstock Wants Every Dealer to Understand
What if the biggest threat to your dealership wasn’t the economy, the OEM, or even EV adoption… but the opportunities you’re not seeing yet?Today on the Fixed Ops Roundtable, we’re coming to you from the CAMS Industry Summit at No...
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6:48
Why The Industry’s Next Leaders Will Come From Programs Like These With Mike Cavanaugh and Dr Matt Bennett
If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off.In this episode, jo...
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6:50
Inside the Classroom That’s Redefining the Future of Automotive Leadership with CDK’s Mike Stoll
What happens when you mix the next generation of automotive leaders with a campus that breathes innovation and free enterprise?You get something electric.👉 Register for the upcomi...
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5:51
Stop Guessing Who to Hire: Go Trego’s Data-Driven Way to Build High-Performing Dealership Teams With Cobi Collins
What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it?That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show...
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5:31
The Blueprint for Building the Next Generation of Automotive Pros with Jennifer Ness
What happens when education and industry come together to shape the future of automotive leadership?In this episode we sit down with Jennifer Ness of Cox Automotive—a powerhouse conversation about partnership, purpose, and the peo...
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9:31
“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis
What if your customers never had to step foot in your dealership again, and still loved you for it?That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from ...
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8:50
How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv
What if you could turn every service appointment into a potential car sale… automatically?In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will ...
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7:16
What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars)
What if the car you just sold still remembers the last owner’s life?Their texts. Their contacts. Even their credit card.Yeah, that’s happening more often than you think.In this episode, I sit down with Merry Marwi...
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8:26
Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri
Ever notice how dealers don’t think about payment solutions until there’s a problem?That’s where things can get messy.In this episode, my guest is Sandy Nyiri of Dealer Pay at the Rohrman Automotive Group in Schaumburg, Illinoi...
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4:50
Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio
In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas.👉 Register for the upcoming Fixed O...
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6:13
How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon
What if the way you manage your fleet could flip from being a cost center to a profit center?In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrin...
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10:17
The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It)
In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell’s stunning Dallas facility to...
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6:37
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City.Mickey has spent more than 35 years in the F&I space, and he brings a perspective t...
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9:00
How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins
What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before?In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City wi...
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8:17