Fixed Ops Roundtable

“Convenience Is Kindness”: How Zapmoto Is Revolutionizing the Remote Service Experience with Clint Curtis

• Ted Ings

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What if your customers never had to step foot in your dealership again, and still loved you for it?

That’s exactly what my guest, Clint Curtis, Founder and CEO of Zapmoto, is proving across the country. In this episode recorded live from Mike Calvert Toyota in Houston, Texas, we explore how Zapmoto is transforming pickup and delivery into one of the biggest customer satisfaction and retention opportunities in automotive today.

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What we discuss in this episode:

Clint shares how his team helps dealerships roll out seamless remote experiences, from providing vetted, insured drivers to integrating directly with your DMS for data-driven scheduling and communication. We also dig into:

  • Why “convenience is kindness” might just be the new foundation of loyalty.
  • How Zapmoto’s transparency model lets customers track their vehicles like a DoorDash delivery.
  • The unexpected impact of removing customers from the lounge and how it lifts RO dollars by up to 50%.
  • What every dealer can learn from the on-demand economy (and how to make it work for fixed ops).

Clint’s passion for innovation, combined with his approach to dealership operations, makes this a must-listen for any leader looking to future-proof their service department and create experiences customers actually rave about.

If you’ve ever wondered how to deliver the Amazon-level convenience your customers expect, without breaking your processes, this episode is your blueprint.

Listen to the episode featuring Clint Curtis for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Clint Curtis

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