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Fixed Ops Roundtable
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Fixed Ops Roundtable
Latest Episodes
Tom Druzynski: Why 90% Video MPI Adoption Isn't Enough
Tom Druzynski runs service for one of the biggest dealer groups in New York State. As Director of Service Operations at West Herr Automotive Group, he leads more than 650 technicians across 40-plus stores in Rochester, Buffalo, and Syracuse. Hi...
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Amberly Allen: The $110 Million Problem With Dealer Payments
Amberly Allen, Managing Partner of Priority Commerce Automotive, built Dealer Merchant Services from a bootstrapped startup into a company serving more than 1,100 dealerships nationwide, helping dealers save a reported $110 million in credit ca...
Ed Roberts: 30,000 Mobile Service ROs and No Tech Shortage
Ed Roberts has spent 35 years in automotive retail and runs one of the most closely watched service operations in the country. As GM and COO of Bozard Ford Lincoln in St. Augustine, Florida, he’s on pace for more than 30,000 mobile service repa...
Mike Steinmetz: How Dealerworks Is Cutting Payment Costs and Saving Time for Dealers
Mike Steinmetz went from New York actor to one of automotive’s go-to payments experts, spending 12 years inside dealerships fixing how they get paid. Today he’s the CEO of Dealerworks, a bootstrapped payments platform built specifically for car...
Dean Martin & Richard Lupo: How AI Smart Glasses Are Boosting Service Approvals
Dean Martin is VP of Marketing at Affinitiv, one of the first automotive software companies to connect its MPI platform directly to Meta AI glasses, and Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura in Asheville, North C...