Fixed Ops Roundtable

Andrew Lee: How Alpha Drive AI Beat a Traditional BDC

• Ted Ings

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0:00 | 20:23

Andrew Lee has spent 30 years inside the phone lines of dealership service departments, not in a tech lab. He's the Sales VP at AlphaDrive AI, a company started in 1993 by a woman calling customers back after service visits, now trusted by over 1,000 dealerships, including Lithia and Sherwood Ford, one of the largest Ford dealers in Canada.

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What we discuss in this episode:

Right now, your dealership is losing 15% to 30% of its incoming calls. Not leads. Not clicks. Phone calls, from customers already trying to give you money.

Andrew sat down with Sarah Vantine and Ted Ings to explain exactly what that's costing you, and how AlphaDrive's AI closes the gap without making your team learn new software or your customers feel like they're talking to a robot.

By the end of this episode you'll know:

  • The real reason dealers lose calls even when their BDC is fully staffed
  • Why the AI that works doesn't create more work
  • The exact RO and revenue lift dealers are seeing (8-20%) and how much less it costs than a traditional BDC (42%)
  • How Sherwood Ford turned this into 20% RO growth without losing the human touch in the drive

If you've ever wondered how much money is walking out the door every time a phone rings twice too long, this episode gives you the number, and the fix.

Listen to the episode featuring Andrew Lee for even more insights!

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Thanks, Andrew Lee

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