Kim Saylor: What CDK's 2026 Service Advisor Report Reveals About Your Dealership

Kim Saylor is Senior Director of Product Marketing at CDK Global, the industry's leading dealership technology provider. With deep expertise in fixed operations and consumer behavior, Kim has spent years translating data into strategy for dealers nationwide. She's one of the most sought-after voices in automotive retail, and when CDK releases a study, the industry listens.

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What we discuss in this episode:

The 2026 CDK Service Advisor Report just dropped. And the numbers are not what most dealers expected.

Kim Saylor brings the findings to the Fix Ops Roundtable, and what she shares with Ted Ings and Sarah Vantine cuts straight to the heart of why some dealerships are quietly building an army of loyal customers while others keep wondering why they can't hold onto them

We get into:

• Why 94% of Gen Z customers return to their selling dealer for service
• The overlooked recall work opportunity that's costing dealers more than they realize
• How trust is built or destroyed in the first 60 seconds of a service visit
• The precise combination of advisor skill and technology that separates the top performers from everyone else

There's a generational shift happening in your service lane right now. One generation is outperforming every other in loyalty, spend, and return rate, and most dealers are completely underestimating them.

Listen to the episode featuring Kim Saylor for even more insights!

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Thanks, Kim Saylor

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