Fixed Ops Roundtable

Ari Polakov: How Flai Turned 30,000 Missed Dealership Calls Into Booked Appointments

• Ted Ings • Episode 281

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0:00 | 17:18

Ari Polakov is the co-founder of Flai, an AI communications platform built specifically for automotive dealerships. Before founding Flai, Ari spent years studying the operational gaps inside service departments, particularly the hidden revenue being lost at the phone level. That obsession led him to build a product now trusted by some of the largest dealer groups in the United States, including top-15 operations running tens of thousands of AI-handled calls every single month. 

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What we discuss in this episode:

Ari is one of a rare breed of founders who leads with data before pitching a product. His team conducted a large-scale national study, tens of thousands of calls across dealerships at every hour of the day, to prove what most in the industry refused to believe: that the phone problem was bigger, and more universal, than anyone wanted to admit. Today, Flai operates at the intersection of AI, telephony, and dealership operations, turning missed calls into booked appointments and giving service managers the visibility they never knew they were missing.

Listen to the episode featuring Ari Polakov for even more insights!

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Thanks, Ari Polakov

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