Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis.

We talk about how tariffs could shake things up, how technician shortages are forcing dealers to think differently, and why fixing the service scheduling problem is way harder than most people think. Andrew also shares how his team is growing their own technicians from scratch and why better processes—not just hiring more people—are key to keeping customers happy.

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What we discuss in this episode:

• The unexpected strategy that’s helping Andrew’s team keep technicians longer (and grow their own).
• How today’s complex vehicles are turning technicians into computer scientists.
• Why service scheduling is still a massive headache for most dealers—and what Andrew’s team is doing about it.
• Plus, the simple process change that’s already transforming the customer experience at his stores.

If you’ve ever asked, "How can we speed up service without burning out our people?"—this episode has something for you.

Hit play and let’s dig into what’s working, what’s not, and how we can move the needle for our customers and our teams.

Listen to the episode featuring Andrew Wright for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Andrew Wright

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement