Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents

What if your service drive could talk back, solve problems before they happen, and never miss an appointment again?

That's not science fiction — that’s Numa.

In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep into how Numa’s AI agents are transforming dealership communication — from status updates to declined service follow-ups.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Here’s a sneak peek at what you’ll get when you hit play:

•  How AI agents are freeing up your staff while improving CSI
•  The difference between basic AI and true generative AI (and why it matters)
•  Why texting customers might just be your service department's secret weapon
• How some dealers are seeing record months in the service lane thanks to automation that doesn't miss a beat.
•  And, of course, real talk about retention, status updates, and how to stop letting customers slip through the cracks

Bottom line? If your dealership is tired of missed calls, voicemail black holes, and falling CSI scores… this episode is for you.

Listen to the episode featuring Derek Simonds for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Derek Simonds

Connect with Ted Ings and the Fixed Ops Roundtable:

• Register for the next Fixed Ops Roundtable Event
• Ted Ings on LinkedIn
• Center for Performance Improvement