Fixed Ops Roundtable
The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.
Podcasting since 2020 • 243 episodes
Fixed Ops Roundtable
Latest Episodes
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City.Mickey has spent more than 35 years in the F&I space, and he brings a perspective t...
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9:00
How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins
What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before?In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City wi...
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8:17
How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson
In this episode, my guest is Christie Wilson from Uber for Business, and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive.👉
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5:19
What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds)
In this episode, I’m joined by Christopher Walsh, President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer s...
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Episode 239
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9:12
What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg
In this episode, my guest is Marco Zwanenburg, Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World...
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Episode 238
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6:19